Return & Refund Policy

We want you to be happy with your purchase. If something is not right, this is how we handle returns and refunds.

When you can return

• You received a wrong, damaged or defective product.
• The product is very different from the description or photos.

Please check your parcel in front of the delivery person where possible, and contact us within 3 days of delivery with your order number and photos of the problem.

Conditions

• The product must be unused, with its tags, packaging and accessories.
• For hygiene reasons some items (such as underwear) cannot be returned unless they are faulty.

Refunds and exchanges

After we receive and check the product we will, at your choice, send a replacement or refund the money. Refunds are sent by bKash or Nagad within 3 to 7 working days. Delivery charges are refunded when the return is due to our mistake.

How to start a return

Use the Contact Us page or call us, and give your order number.